Customer Support Executive – OTXAD

Benefits

• Work from home opportunity
• Flexible work environment
• Career growth in a fast-growing startup

About Company

Outlook Event Activation, based in Ahmedabad, operates otxad.com — a premium marketplace platform to buy, sell, rent, and promote classified ads and services.

Our platform connects users globally and provides a seamless experience for individuals and businesses to interact, transact, and grow.

About the Role

We are looking for a smart, enthusiastic, and organized Customer Support Executive to provide exceptional service to users of otxad.com. You will play a key role in ensuring a smooth user experience by resolving issues and guiding customers effectively.

This role is ideal for candidates who enjoy helping people, solving problems, and working in a fast-paced digital environment. Freshers are welcome to apply.

Responsibilities

• Review user listings and profiles to ensure compliance with platform policies
• Respond to customer queries, complaints, and support tickets professionally
• Guide users on posting ads, managing listings, and using platform features
• Identify and resolve violations or inappropriate content
• Maintain up-to-date knowledge of platform services and policies
• Track user feedback and help improve customer experience
• Collaborate with internal teams to resolve issues efficiently
• Maintain consistent communication tone and quality
• Suggest improvements to reduce customer support tickets

Requirements

• Strong communication skills in English (written and verbal)
• Basic computer skills and familiarity with tools like Excel or Google Sheets
• Comfortable using internet-based platforms and web applications
• Good typing speed and attention to detail
• Willingness to learn and adapt
• Freshers and experienced candidates can apply

Preferred Qualifications

• Experience in customer support or customer-facing roles
• Knowledge of CRM tools
• Fluency in any additional Indian language
• Experience with online marketplaces or classified platforms

Desired Skills

• Strong problem-solving and analytical abilities
• Team player with good organizational skills
• Ability to work independently in a dynamic environment
• Detail-oriented and deadline-driven
• Positive attitude and customer-first mindset

Before You Apply

• Visit otxad.com to understand our platform
• Ensure this role aligns with your career goals
• Provide genuine and thoughtful responses in your application
• Avoid generic or copied cover letters